Responsible Hospitality

Guiding Principles for Liquor Licensees

River North is a dynamic, mixed-use neighborhood with a large and growing residential community as well as a high concentration of bars, restaurants, hotels and other hospitality businesses.

The presence of both elements contributes to a vibrant and stimulating urban environment, but also creates the potential for conflict. RNRA believes that peaceful coexistance is dependent upon responsible behavior on the part of hospitality venues and reasonable expectations on the part of neighboring residents and businesses. These principles were created to encourage good corporate citizenship.

  1. Limit the use of third-party event promoters and remember that your reputation is in their hands.       Similarly, ensure that marketing and advertising are designed to attract the type of patrons that will conduct themselves properly in your establishment and respect the surrounding community.
  2. Select servers and security staff carefully, deploy a sufficient number for each day and shift, and train them to be prepared for what they’re likely to encounter in your establishment. Instruct door staff to discourage patrons from engaging in loud or disruptive behavior when coming and going and prohibit anyone from leaving with glass containers or alcoholic beverages.
  3. If you offer valet parking, choose a high-quality firm that employs well-trained, professional personnel and has access to adequate off-street parking. Ensure that the number of hikers necessary to handle vehicles quickly and efficiently are deployed for each day and shift.
  4. Leverage technology wherever possible to enable appropriate external lighting, crowd control, surveilance, communication, ID verification and noise control.
  5. Train all staff members to be vigilent, to call 911 from a house phone in the event of problems and to log each call. This reduces your liability in the event of subsequent investigations or litigation.
  6. Be very careful about parties, promotions and/or special offers that are likely to result in intoxicated customers. Remember, you have the right to refuse entry to groups disembarking “Party Buses” that have failed to contract with your management team use of your venue. Notify Police, local community associations and neighboring residential properties in advance about events that may impact the neighborhood.
  7. Keep the area outside of your establishment clean and be proactive about limiting external and through-wall noise after 10:00 pm, including noise caused by DJs, entertainers, entering and exiting patrons, valet hikers, bouncers and taxicabs.
  8. Develop and execute a thoughtful plan to safely manage crowds before, during and after closing time and post conspicuous signs asking patrons to respect your neighbors and avoid littering, loitering and noise as they enter and leave. Utilize cabs, ride sharing services and public transportation as necessary to maximize safety. Take proactive steps to avoid vehicular congestion that could interfere with local traffic and/or impede access by emergency vehicles.
  9. Get to know your beat officers, local community and homeowners association leaders and neighboring businesses. Attend CAPS meetings (Hospitality and Residents) and support street cleaning initiatives, neighborhood festivals, charitable events and other community programs whenever possible.
  10. Conduct business as though you live next door.

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