My River North Support

Thank you for using the My River North Mobile App. As part of our ongoing effort to improve the user experience, this page provides answers to frequently asked questions about the app, along with a simple, secure feedback form.

Click here to access the My River North Privacy and Terms page.

Question Answer
Is MRN compatible with Apple & Android devices? Yes, the most recent editions of each
Who can get the app? RNRA members (and employees of RNRA sponsors at the discretion of sponsor management)
Is there a cost to download the app? No, it’s free to all users
Do app users have to register? Yes, they’ll enter their name, email & residence
What is a user code? A simple code assigned to each member property & sponsor business for redeeming discount offers in the 'Deals by Category' or 'Deals near me' functions of the app
Must users enter the code to use the app? No, only to redeem a discount offer in the 'Deals by Category' or 'Deals near me' functions of the app
What if users forget their code? For RNRA member properties, the code is the first letter (upper case) of the street address, followed by the street number.
Can discount offers change? Yes, as often as each business day
How do users redeem a discount offer? 1) Select a business under 'Deals by Category' or 'Deals near me'. 2) On their offer screen, click “redeem” and enter user code. 3) Ask staff to enter redemption code and click “submit”. 4) Enjoy your discount!
Do users have to pay fees or purchase coupons? No
How should tipping be handled? Gratuities should be based on the undiscounted price
Must businesses always display a discount offer? Yes, the types of discounts offered are up to each business
Can users contact participating businesses? Yes, phone and website links are on each offer screen
What if non-members try to redeem discounts? Codes won’t work. Eligible properties are invited to join RNRA
Can a business be listed in multiple categories? Yes, they choose one or more when they sign up
Can an offer be redeemed more than once? Generally yes, but details are up to each business
What if a business refuses to honor the offer? Advise us via email at info@rnrachicago.org
Can users search for a business by name? Yes, pull down the “near me” or “category” screen
Can users recommend a business for the app? Absolutely! Email us at info@rnrachicago.org
Why must businesses enter a redemption code? To capture app usage data
Is the app integrated with social media platforms? Yes, Facebook and Twitter
Does the app use location sharing & push notifications? Yes, authorized by users after download
What kind of notices will be pushed? River North events, community alerts and app updates
Can users suggest changes to the app? Definitely, all input is appreciated. contact us at info@rnrachicago.org or fill out the form below
Do businesses advertise their participation onsite? “MRN Accepted Here” signage is provided to each business
Is there a limit to the number of MRN businesses? No, the more the merrier!
How do users get help? Via email at info@rnrachicago.org

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